Customer Service
So nearly a month ago, I took my brand new computer back to B*est B*uy to get fixed yet again. About two weeks passed, and I received a call saying that they were going to have to send it back to S*ony for repairs. This was something I had been expecting, simply because the computer was totally FUBAR’d.
Yesterday I received an automated messaged saying that my computer was ready to be picked up. It had been about a week and a half since they told me they were sending it off to S*ony to get fixed. Today I left work and drove the 25ish minutes it takes to get to the store. Then I waited nearly 40 minutes while the Ge*ek Squ*ad guy putzed around figuring things out. After all of that, guess what I got?
Told that the computer hadn’t even been sent to S*ony yet. *cue rays of fire shooting from eye sockets* I asked why I had been called and the guy said, “Oh, it was probably just an automatic call when the computer came back from our warehouse.” Seriously? Are they frigging kidding? It’s been just sitting here for a week and a half waiting to be sent for repairs. I had to drive 25 minutes out of my way to pick up something that wasn’t even ready to be picked up.
Argh.
Monica said,
February 21, 2008 @ 8:19 pm
That is absolutely RIDICULOUS!!! I hope that you are able to complain to enough people to get some serious money taken off that tab…f-ing ridiculous!
Kate said,
February 22, 2008 @ 6:03 am
Thankfully I’m not paying for this because I have the extended warranty.
Heather said,
February 22, 2008 @ 7:39 am
I think it’s time to step up the complaint. It’s brand new, period. THEY should give you a new one, transfer your files over and say, “Thank you for shopping at Bastards ‘R Us”. Then they can send it back to S’ony and THEY can wait the million years for it.
I’d be ripshit by now.
Kate said,
February 22, 2008 @ 7:42 am
re: heather-
They have a policy that you must bring it in three times (I think) before they will replace it completely.
That doesn’t mean I’m *not* ripshit. Because, believe me, I am.
Erin said,
February 22, 2008 @ 9:37 am
Man, for lack of a better phrase, that sucks!!
Heather said,
February 22, 2008 @ 11:50 am
Oh I see. That’s some crappy policy there…
I still can’t believe that you drove all the way there and got bumpkiss.
MrZoG said,
February 26, 2008 @ 12:07 pm
Best buy is ok, I have never had any problems but Geek Squad personal are morons. I would not let them touch any equipment that I have. I was standing in there one day listening to a guy offer to install antivirus software, 60$ plus the price of the software. Ripoff.
Chris Cactus said,
February 27, 2008 @ 8:21 am
Ooooh, I don’t want to hear that. I just bought a new laptop from BB. It’s a Dell though. Although I’m not sure that makes a difference.