The Great Suck
So I got some plane tickets yesterday. When I got the confirmation I realized I had accidentally clicked on a return date of July 19, and I meant to click July 12. So I emailed the company I had booked the tickets through to see what I could do to fix this. They responded with “You’ll have to call us.”
On the plus side, I got to a person quickly when I called. On the incredibly negative side, I was told that I could not change the ticket without paying a $150 fee. I asked if I could just cancel the ticket and rebook. They said yes, but they would be unable to refund my money for 60 days.
So basically, I’m stuck with what I’ve got and I’m incredibly pissed off. This is not what I wanted. This is not what I had planned. I’m frustrated and angry and fed up.
Three cheers for customer service.
Drew said,
May 26, 2008 @ 2:56 pm
I need the dates you are in NY again, I misplaced my handy handy notebook.
Kels said,
May 26, 2008 @ 8:47 pm
Wow… they suck so much more than 1-800-Contacts.com…! Yeah, Kelsie learned the hard way not to try and order contacts without your lenses or glasses on…
I clicked on the positive forms of my prescription instead of the negative… and then I was VERY confused upon receiving my lenses and putting them in…! Thankfully they did a total refund upon my sending them back… and that was even with a box opened and a pair discarded.
So… bummer on the booking agency not helping ya out…. but plus that you could potentially stay for a longer visit!
Erin said,
May 27, 2008 @ 10:45 am
That is a total bummer… Well you have to find the upside to that - 7 days more to visit? I know that is not much consolation